Pricing

Support

Our pricing is calculated based on two factors: the number of hours per month and the specific services requested, with their proximate Tier.

Here are some benchmarks for what you can expect

Tier 3

Starts at $ 340 for 3 hours/monthly
  • 16-business hour SLA (guaranteed response time)
  • Book web conference time
  • Ticket submission via email

Tier 2

Starts at $ 1,999 for 15 hours/monthly
  • 8-business hour SLA (guaranteed response time)
  • Book web conference time
  • Ticket submission via email
  • Periodic Script Maintenance for custom functions version control
  • Dashboard for tracking tickets and hours spent
  • Custom functions error-logging for proactive support

Tier 1

Starts at $ 4,999 for 25 hours/monthly
  • 3-business hour SLA (guaranteed response time)
  • Book web conference time (incl. after business hours up to 12am)
  • Ticket submission via email
  • Periodic Script Maintenance for custom functions version control
  • Dashboard for tracking tickets and hours spent
  • Custom functions error-logging for proactive support
  • Automatic notifications when hours are running low
  • Dedicated reps for your company
  • Weekly stand up meetings

We can mix and match services from different Tiers.
Please let us know what you’re interested in.

Development

  • Development Projects all come with a Support Contract
  • Development hours are billed between $120 to $150 an hour depending on complexity
  • All Development work is done in-house by our developers, no external contractors
  • We are proficient in Deluge, SQL, and the use of modern REST API’s